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Casino lab possible RIP off site


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I used your sign up bonus with casino lab on Saturday the 5th of June deposited £100 and withdrawn £520 from this site but still haven't received my money from them I have investigated them on trust pilot and they have got terrible reviews on here and I think you should remove them off your site and is there anyone else who has had issues with them also the customer service is pretty poor too I can't speak to them any help would be much appreciated thanks keep it fruity loving the streams guy's 

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2 hours ago, Colin Tearle said:

My money would be nice 

I mean...from what you've said you deposited money on the 5th June, which was 2 days ago. 

Assuming you used Mastercard or Visa, it says that the expected process time is 1-3 working days 

Please correct me if I'm wrong, and you used another method, but to call them a rip off site because you haven't checked the process times/considered the weekend seems unfair. 

It's ironic that you mentioned bad reviews, it seems like a lot of even the most reputable and well known casinos like Unibet have bad reviews because of people that don't read/understand the terms. 

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Just now, Mark Bowley said:

I mean...from what you've said you deposited money on the 5th June, which was 2 days ago. 

Assuming you used Mastercard or Visa, it says that the expected process time is 1-3 working days 

Please correct me if I'm wrong, and you used another method, but to call them a rip off site because you haven't checked the process times/considered the weekend seems unfair. 

It's ironic that you mentioned bad reviews, it seems like a lot of even the most reputable and well known casinos like Unibet have bad reviews because of people that don't read/understand the terms. 

Further to this I also signed up via the Casino Lab link from Fruity Slots and waited about the same time as you if not longer for a withdrawal because I tried to withdraw on a Friday 

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Casino lab and all of their sister sites take about a week to process your first withdrawl, had the same rigmarole with every one of them. After a few days go on live chat and they will tell you it’s processing but miraculously when you complain the money should be in your bank the next day.

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On 6/7/2021 at 12:09 PM, Colin Tearle said:

I used your sign up bonus with casino lab on Saturday the 5th of June deposited £100 and withdrawn £520 from this site but still haven't received my money from them I have investigated them on trust pilot and they have got terrible reviews on here and I think you should remove them off your site and is there anyone else who has had issues with them also the customer service is pretty poor too I can't speak to them any help would be much appreciated thanks keep it fruity loving the streams guy's 

 

Hi Colin, they are completely legit but there withdrawl times are not the best at all.  Feel free to email us if you have any major issues but they are a fully licnsed and regulated site with many other sites they operate under the Genesis group.

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Posted (edited)

I play across all genesis casino sites which casino lab is apart of. I made a withdrawal request not to long ago and it stayed pending for 20 days! usually you get your money within 72 hours but they told me they was really backed up on withdrawals hence why it took so long. You will eventually get your money so i wouldn't worry about it.

Edited by Deano88
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21 hours ago, Mark Bowley said:

I mean...from what you've said you deposited money on the 5th June, which was 2 days ago. 

Assuming you used Mastercard or Visa, it says that the expected process time is 1-3 working days 

Please correct me if I'm wrong, and you used another method, but to call them a rip off site because you haven't checked the process times/considered the weekend seems unfair. 

It's ironic that you mentioned bad reviews, it seems like a lot of even the most reputable and well known casinos like Unibet have bad reviews because of people that don't read/understand the terms. 

 

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1 hour ago, Deano88 said:

I play across all genesis casino sites which casino lab is apart of. I made a withdrawal request not to long ago and it stayed pending for 20 days! usually you get your money within 72 hours but they told me they was really backed up on withdrawals hence why it took so long. You will eventually get your money so i wouldn't worry about it.

 

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3 hours ago, FruitySlots said:

 

Hi Colin, they are completely legit but there withdrawl times are not the best at all.  Feel free to email us if you have any major issues but they are a fully licnsed and regulated site with many other sites they operate under the Genesis group.

 

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20 hours ago, john_bhoy said:

Casino lab and all of their sister sites take about a week to process your first withdrawl, had the same rigmarole with every one of them. After a few days go on live chat and they will tell you it’s processing but miraculously when you complain the money should be in your bank the next day.

 

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Thanks John I'll give them till Friday then I'll be on the case again same old story comes out of your bank instantly but pain in the ass to get a win oh by the way 100x win on crazy time that was nice

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22 hours ago, Mark Bowley said:

Further to this I also signed up via the Casino Lab link from Fruity Slots and waited about the same time as you if not longer for a withdrawal because I tried to withdraw on a Friday 

Thanks for your help mark

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On 6/13/2021 at 12:42 PM, lilszi said:

i waited 3 days for my last withdrawal from there, then contacted live chat, and it arrived the next day.

not a scam but super slow 

It's been 8 days still no money but I've been told that I'll have the money by the end of the week 

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