I’ve had the same issues with different casinos, it is annoying I agree BUT it is something most casinos do. Could be because you’re new so they want to make sure it’s not a random person just finding a card and making an account etc,
if you’re desperate for cash (and I’m saying this because I’ve done the same) then gambling is the wrong thing to do, can end up chasing and then putting yourself further in the red. Be careful Sam, as I say I’ve done it, it’s not good 😞
hopefuly you get this sorted though. Good luck!