I just joined via the link and sent my documents (I used driving licence, debit card, credit card statement and pay slip) and have had an email saying I am fully verified within about 20 minutes. I didn’t have to try and contact them so can’t comment on the response times, but so far so good. I’ve just tried to withdraw so this is the real test…..
One thing that shocked me was a fee to deposit! Standard debit card transaction and a 50p fee to deposit £20! Small fee, but simply shouldn’t be there and I won’t be making any further deposits on that site.